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Employees: ResearchThe following research and surveys address elements of non-sales incentive and recognition programs. Table of Contents
Summary of Articles/StudiesEmployee Engagement, Customer Satisfaction and ProfitabilityThis study, by Prof. James Oakley of Ohio State University, found a clear link between employee engagement and customer satisfaction, and customer satisfaction and profitability. Published by: The Forum for People Performance Management and Measurement The Road to an Engaged WorkforceFor last year’s Summit, a research study was conducted to assess the drivers of employee satisfaction and engagement and the downstream customer and financial implications of these important employee attitudes. This research identified several unique organizational characteristics driving employee engagement, including employee satisfaction, and identified organizational communication as a key driver of employee satisfaction. Published by: Forum for People Performance Management and Measurement |
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